Terms of service
Terms of Service
1. Scope of these Terms
These Online Shop Terms of Service (the “Terms”) apply when you order clothing, accessories or other physical products from the Rallyn online shop at www.rallyn.co.uk (the “Online Shop”).
These Terms do not govern any Rallyn app, membership, community feature, coaching or tutorial content, event, activity, court booking or other service. Separate terms will apply if Rallyn offers any of those services.
In these Terms, “you” and “your” mean the person placing the order. “Rallyn”, “we”, “us” and “our” mean Baseline Ventures Ltd.
The Online Shop is intended for consumers purchasing mainly for personal use. You must be at least 18 years old and legally capable of entering into a contract to place an order. We may decline orders that appear to be for unauthorised resale or another commercial purpose.
2. Who we are and how to contact us
Rallyn is operated by Baseline Ventures Ltd, a private limited company registered in England and Wales under company number 17185141.
Our registered office is 128 City Road, London, United Kingdom, EC1V 2NX.
You can contact us by email at contact@rallyn.co.uk or by post at the registered-office address above. Our website is www.rallyn.co.uk.
If we need to contact you about an order, we will normally use the email address, telephone number or postal address supplied at checkout.
3. Product information
We take reasonable care to ensure that product descriptions, photographs, colours, materials, dimensions, sizing information and prices are accurate.
Please note that:
· colours may appear differently depending on your screen, device and lighting;
· measurements and weights may be approximate;
· packaging may differ from the images shown; and
· minor variations may occur between samples and production runs.
These minor differences do not affect your statutory rights where a product is faulty, not as described or otherwise fails to meet legal requirements.
All products are subject to availability. We may limit quantities where reasonably necessary to manage stock, protect a product release or prevent fraud and unauthorised resale.
4. Placing an order and formation of the contract
The checkout pages allow you to review and correct your order before submitting it. Please check the products, sizes, quantities, delivery address and total price carefully.
When you submit an order, you are offering to buy the products in your basket. We will send an acknowledgement confirming that we have received the order. The acknowledgement is not acceptance of the order unless it expressly states otherwise.
A binding contract is formed when we send a dispatch confirmation or another message expressly confirming that we have accepted the order. If products in one order are accepted or dispatched separately, a separate contract may be formed for each shipment.
We may decline or cancel an order before acceptance if:
· a product is unavailable;
· payment cannot be authorised;
· there is an obvious pricing, description or stock error;
· a delivery restriction applies;
· we reasonably suspect fraud, abuse or unauthorised resale; or
· we cannot lawfully or reasonably fulfil the order.
If we cancel an order after taking payment, we will refund the amount paid for the cancelled products and any delivery charge that no longer applies.
Contracts made through the Online Shop are concluded in English. You should save your order confirmation and a copy of these Terms for your records.
5. Prices and payment
Prices are shown in pounds sterling unless another currency is clearly stated. Prices include VAT where applicable but exclude delivery charges unless stated otherwise. Delivery charges and the total amount payable will be displayed before you place your order.
We accept the payment methods shown at checkout. You confirm that you are authorised to use the payment method supplied. Payment may be processed by a third-party payment provider under its own privacy notice and terms.
If a displayed price is obviously incorrect and the error could reasonably have been recognised, we may reject or cancel the affected order and refund any payment taken.
For international orders, import duty, local taxes, customs-clearance fees and similar charges may be payable by you unless checkout expressly states that they are included.
6. Discount codes, promotions and sale products
A promotion, competition, gift card or discount code may be subject to additional terms displayed with the offer. Unless those terms state otherwise:
· a code cannot be exchanged for cash or applied retrospectively;
· only one code may be used per order;
· an offer may be limited by date, product, customer, quantity or territory; and
· we may withdraw or correct an offer where required by law or where fraud, misuse or an obvious technical error has occurred.
Your statutory rights apply equally to products bought in a sale or with a discount.
7. Delivery
Available delivery destinations, methods, estimated times and charges will be displayed at checkout.
Unless we agree otherwise, we will deliver UK consumer orders without undue delay and within 30 days after accepting the order. Delivery dates are estimates unless we expressly agree to a guaranteed date.
You are responsible for providing a complete and accurate delivery address. Please contact us promptly if you notice an error. We cannot guarantee that an address can be changed after an order has been accepted.
If you authorise delivery to a nominated person, safe place or collection point, delivery to that person or location will normally complete our delivery obligation.
The products become your responsibility when they are delivered to you, a person identified by you, or a location specifically authorised by you. Ownership passes when we have received payment in full and the products have been delivered.
If delivery is materially delayed, lost or impossible, contact us at contact@rallyn.co.uk. We will provide any replacement, cancellation or refund rights required by law.
8. Cancelling before dispatch
If you wish to cancel or change an order before dispatch, contact contact@rallyn.co.uk as soon as possible. We will try to help, but we cannot guarantee that an accepted order can be stopped or changed once it is being processed.
If the order has already been dispatched, you may use the 14-day change-of-mind right described below, provided the products are eligible for return.
9. Your 14-day change-of-mind right
If you are a UK consumer buying goods online, you generally have a legal right to cancel the contract without giving a reason.
The cancellation period normally expires 14 days after the day on which you, or a person nominated by you other than the carrier, receives the products. If one order contains several products delivered on different days, the period normally runs from the day after the last product is received.
You must tell us that you wish to cancel before the cancellation period expires. You can email contact@rallyn.co.uk, write to our registered-office address or use the model cancellation form in Schedule 1. You do not have to use the form.
Please provide your name, order number, the products concerned and a clear statement that you wish to cancel.
The 14-day right in this clause is a change-of-mind right for eligible online purchases. It is separate from the 30-day statutory right to reject faulty, misdescribed or unfit goods described in clause 13.
10. Returning products after cancellation
After telling us that you are cancelling, you must send the products back without undue delay and no later than 14 days after the day you notified us.
Email contact@rallyn.co.uk for the current return address and return instructions. Do not send products to our registered office unless we specifically instruct you to do so.
Unless the products are faulty, damaged, incorrectly supplied or not as described, you are responsible for the direct cost of returning them. We recommend using a tracked service and retaining proof of postage.
You may inspect and try products only as you reasonably could in a physical shop. We may reduce your refund to reflect any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the product.
You remain responsible for the products until they are received by us or by the returns provider we nominate, except where the law provides otherwise.
11. Exceptions to the change-of-mind right
The statutory right to change your mind may not apply to:
· products made to your specifications or clearly personalised;
· sealed products that are not suitable for return for health-protection or hygiene reasons once unsealed, where the legal exception applies;
· products liable to deteriorate or expire rapidly;
· products that become inseparably mixed with other items after delivery; or
· other products excluded by applicable consumer law.
An exception to the change-of-mind right does not remove your statutory rights if a product is faulty, misdescribed or otherwise fails to meet legal requirements.
12. Refunds following a change-of-mind cancellation
If you validly cancel an eligible order, we will refund the price paid for the returned products and the cost of our least expensive standard outbound delivery option, where applicable.
We do not have to refund the additional cost of an enhanced, express or premium delivery method selected by you.
We may withhold the refund until we receive the products or you provide evidence that you sent them back, whichever occurs first.
We will make the refund without undue delay and no later than 14 days after receiving the returned products or acceptable evidence of return. Refunds will normally be made using the original payment method unless you expressly agree otherwise.
Any lawful deduction for excessive handling will be explained. We will not charge a cancellation fee for exercising a statutory cancellation right.
13. Faulty products and the separate 30-day right to reject
Products must be of satisfactory quality, fit for purpose and as described. If a product is faulty, damaged, incorrectly supplied, not as described or unfit for a purpose made known to us, contact contact@rallyn.co.uk as soon as reasonably possible.
Under the Consumer Rights Act 2015, consumers generally have a short-term right to reject goods that fail to meet the required standards within 30 days. For ordinary product orders, this period will normally run from the day after the products are delivered and ownership has passed. If the right applies and you reject the products within the period, you are generally entitled to a full refund.
After the initial 30-day period, you may be entitled to a repair or replacement and, depending on the circumstances, a price reduction or final right to reject. The appropriate remedy and time limits depend on the facts and applicable law.
Where a product is faulty, misdescribed, damaged before delivery or incorrectly supplied, we will bear reasonable return costs and provide the remedy required by law.
The 30-day right in this clause is not a general 30-day change-of-mind returns policy. It applies where goods legally fail to meet the required standards.
Nothing in these Terms limits or excludes your statutory consumer rights.
14. Problems with delivery or an order
Please contact us promptly if a parcel is missing, arrives damaged, contains the wrong product or is incomplete. Include your order number and, where useful, photographs showing the issue.
Prompt notification helps us investigate with the carrier, but failure to report an issue within a short administrative timeframe does not remove any statutory right you may have.
We may ask for reasonable proof of purchase before providing a refund, repair or replacement.
15. Our responsibility to consumers
We are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill. Loss is foreseeable if it was obvious that it would happen or if both you and Rallyn knew it might happen when the contract was formed.
We do not exclude or limit liability where it would be unlawful to do so, including liability for:
· death or personal injury caused by negligence;
· fraud or fraudulent misrepresentation;
· breach of your statutory rights relating to the products; or
· any other liability that cannot legally be excluded or limited.
Products sold through the Online Shop are supplied for private and domestic use. We are not responsible for business losses, including loss of profit, revenue, contracts, opportunity, goodwill or anticipated savings, where the products are used for a commercial or resale purpose.
16. Events outside our reasonable control
We are not responsible for delay or failure caused by an event outside our reasonable control, such as severe weather, transport disruption, industrial action, utility or communications failure, cyber incident, epidemic, government action or supply-chain disruption.
We will take reasonable steps to reduce the effect of the event and will contact you where it materially affects an order. If performance is substantially delayed or becomes impossible, you may end the affected contract and receive any refund required by law.
17. Privacy
We handle personal information in accordance with our Privacy Policy. We use order information to process payment, fulfil delivery, manage returns, prevent fraud, provide customer support and comply with legal obligations.
Payment providers and delivery companies may process personal information under their own privacy notices where they act independently.
18. Complaints
If you have a complaint, email contact@rallyn.co.uk or write to Baseline Ventures Ltd, 128 City Road, London, United Kingdom, EC1V 2NX.
Please include your name, order number, relevant dates and a clear description of the issue. We will aim to acknowledge and investigate complaints within a reasonable period.
Nothing in this clause prevents you from exercising statutory rights, seeking consumer advice or bringing court proceedings.
19. Changes to these Terms
We may update these Terms from time to time to reflect changes to our Online Shop, delivery or payment arrangements, business or applicable law.
The version displayed when you place an order will apply to that order. Updated Terms will apply only to future orders from the stated effective date, unless the law requires otherwise.
20. Transfer, severability, waiver and third-party rights
We may transfer our rights and obligations under a sales contract to another organisation, provided the transfer does not reduce your rights. We will notify you if a transfer materially affects an existing order.
You may transfer your rights or obligations only with our written agreement, except where applicable law permits otherwise.
Each clause operates separately. If a court or authority finds any part unlawful or unenforceable, the remaining provisions will continue in effect.
If we delay enforcing a right, we may still enforce it later. A waiver applies only to the specific matter for which it is given.
Unless expressly stated otherwise, no person other than you and Rallyn has a right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.
21. The sales contract
The contract for an order consists of these Terms, the product and delivery information shown at checkout, the order acceptance or dispatch confirmation, and any additional terms expressly identified before purchase.
Nothing in this clause excludes liability for fraud or fraudulent misrepresentation, removes a statutory consumer right or excludes a statement that the law treats as binding.
22. Governing law and courts
These Terms and any dispute or claim arising from an order are governed by the laws of England and Wales.
If you live in England or Wales, the courts of England and Wales will have jurisdiction. If you live in Scotland, you may bring proceedings in the Scottish courts or the courts of England and Wales. If you live in Northern Ireland, you may bring proceedings in the Northern Irish courts or the courts of England and Wales.